Orders, Shipping & Returns

After placing any order you can follow it moment by moment from the Orders page in your account. Each order moves through clear statuses that tell you exactly where it is.

Order statuses

• Pending: the seller has just received your order and has not started processing it yet.
• Confirmed: the seller confirmed the order and is preparing the product for shipment.
• Processing: the order is being prepared and packed.
• Shipped: the order has left the seller on its way to you; the tracking code and shipment tracking link appear with it if the seller entered them.
• Completed: you received the order and completed the cash payment on delivery.
• Cancelled: the order was cancelled by you or by the seller before shipping.

How to follow your order

1. Sign in and open the Orders page from your account menu.
2. You will see a list of all your orders with their current status and date.
3. Open the order details to follow the status of each product and to find the tracking code and shipping link after the seller ships the order.

Tips

• If your order stays in Pending or Confirmed for a long time without movement, message the seller directly from the Messages page to ask about it (see the article How to Contact a Seller).
• Make sure the phone number on your account is correct so the courier can reach you at delivery.
• On delivery, inspect the product before paying; if it does not match the description, tell the courier and contact the seller immediately.