Orders, Shipping & Returns

Dukkan does not have a single automated returns system, because every shop manages its own return policy for its products. Returns and refunds are arranged through direct agreement between you and the seller, and these steps help you reach a result that satisfies both sides.

Before you buy (the best protection)

• Read the product description and the policies shown on the seller page if available.
• Ask the seller in writing via Messages about the possibility of a return before buying, and keep the conversation.
• Cash on Delivery gives you the chance to inspect the product before paying, which is your best protection.

If you want to return a product after buying

1. Act quickly: message the seller from the Messages page as soon as possible after delivery; the fresher the request, the easier the solution.
2. Explain the reason clearly: product different from the description, wrong size, manufacturing defect, and so on, with illustrative photos if possible.
3. Keep the product in its condition: do not use it, and keep the packaging and accessories as you received them.
4. Agree on the details: who pays the return shipping cost, and how the refund happens (cash when the product is returned, a replacement product, or store credit with the same seller).

If you cannot reach a solution with the seller

Contact the Dukkan team from the Help Center using the Contact Support button, mention the order number, the problem details, and the related conversations, and we will help bring the two sides together in line with the terms of use.