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When a new order arrives you get notifications, and everything is managed from the Sales page in the seller dashboard. Managing orders quickly and accurately is the foundation of your good shop rating.
The order journey from your side
- New order: open Sales and you will find the order in Pending status with the buyer details, requested products, and delivery address.
- Confirm the order after making sure the products are available; its status turns to Confirmed and the buyer knows the order is being prepared.
- Prepare and ship: after packing the order and handing it to the courier, change the status to Shipped and enter the tracking code and tracking link if available; the code appears to the buyer in the order details immediately.
- Collect the payment: with Cash on Delivery you collect the product price in cash at delivery, so make sure the courier hands you the amount or transfers it according to your agreement.
Quote requests (bargaining)
- You find incoming bargaining requests in the Quote Requests page in the dashboard.
- Respond to each request with a clear price offer; if the buyer accepts it, the product is added to their cart at your price, otherwise they reject it.
- Fast responses to quote requests noticeably raise the rate of completed deals.
Following your sales
- The Sales page shows ready filters: active, completed, and cancelled orders, so you know the state of every order at a glance.
- From the Comments and Reviews pages follow buyer questions and opinions about your products and respond to them.
- If you cannot fulfill an order (for example the item went out of stock), contact the buyer immediately and cancel the order instead of leaving it pending; transparency preserves your shop reputation.