Account

If you cannot sign in to your Dukkan account, try the following steps in order before contacting support.

Common reasons for failed sign-in

• Typo in the email address: make sure you are typing the same email you registered with, and that your keyboard layout is correct.
• Wrong password: passwords are case-sensitive (Capital/small letters), so double-check before trying again.
• Unconfirmed email address: if you created your account recently and never clicked the confirmation link that was sent to you, the account will not work fully. Open the confirmation email and click the link; if you cannot find it, look in your spam folder.

Recovering your password

1. Click Sign In at the top of the page.
2. In the sign-in window, click the Forgot your password? link.
3. Enter your email address and submit the request.
4. You will receive an email with a reset link; click it and choose a new password.
5. Return to the page and sign in with your new password.

If the reset email does not arrive within a few minutes, check your spam folder and make sure the email you entered is the one registered on your account.

Changing your password while signed in

1. Click your name at the top of the page and choose Settings.
2. Open the Change Password page.
3. Enter your current password, then the new password and its confirmation, and save.

If none of the above works, contact us from the Help Center page using the Contact Support button and we will help you regain access to your account.